Returns & Exchanges
At COZY WORLDWIDE, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.
Drop Off the Shipment
Bring your package to any authorized carrier drop-off location and ensure you receive a tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing